Privacy Policy

1Who we are

Revial Labs Ltd (“we”, “us”, “our”) is the data controller responsible for your personal information.

• Company: Revial Labs Ltd — Company No. 17254123, registered in England & Wales
• Registered office: 128 City Road, London, EC1V 2NX
• Contact: info@reviallabs.co.uk

2Information we collect

We collect only what we need to process your orders and run our website:

• Identity & contact data — your name, email address, delivery address and phone number.
• Order data — details of the products you buy and your order history.
• Payment data — payments are handled by our third-party providers. We do not see or store your card numbers, bank login details, or crypto wallet credentials.
• Technical & usage data — IP address, browser type, device information, and how you use our site, collected through cookies and analytics.
• Communications — any messages you send us by email or our contact form.

3How we use your information

We use your personal data on the following lawful bases:

• To perform our contract with you — processing and delivering your orders, and providing customer support.
• For our legitimate interests — preventing fraud, securing our site, and improving our products and service.
• To meet legal obligations — keeping records required for tax and accounting.
• With your consent — sending marketing emails, which you can opt out of at any time.

4Who we share it with

We never sell your data. We share it only with trusted providers who help us operate, and only as far as needed:

• Payment providers — to process payments securely (cryptocurrency and Pay by Bank are handled by regulated third-party processors).
• Couriers — such as Royal Mail, to deliver your order.
• Hosting & security providers — to run and protect our website.
• Analytics providers — such as Microsoft Clarity and Google, to understand how our site is used.

We may also disclose information where required by law or to protect our legal rights.

5International transfers

Some of our providers may process data outside the UK. Where they do, we take steps to ensure your information is protected by appropriate safeguards, consistent with UK data protection law.

6How long we keep it

We keep your personal data only as long as necessary for the purposes above. Order and transaction records are typically retained for up to six years to meet UK tax and accounting requirements, after which they are securely deleted.

7Cookies

Our site uses cookies to function correctly and to understand how it is used. These include essential cookies (needed for your basket and checkout) and analytics cookies (which help us improve the site). You can control or block cookies through your browser settings, though some features may not work without the essential ones.

8Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data, where we have no legal reason to keep it
• Object to or restrict how we use your data
• Request a copy of your data in a portable format
• Withdraw your consent to marketing at any time

To exercise any of these rights, email us at info@reviallabs.co.uk and we’ll respond within the timeframes required by law.

9Security

Our website uses encrypted (SSL) connections, and we apply appropriate technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, but we work to safeguard your information at all times.

10Children

Our website and products are intended strictly for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their data, please contact us and we will remove it.

11Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12Contact & complaints

If you have any questions about this policy or how we handle your data, please contact us. You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.